HOW LONG DOES A CUSTOM BELT TAKE?
The turn around time for the EASY ORDER and Clearance belts is just 2 weeks.
BESPOKE BELTS are made to order and take 9-13 weeks. We are looking to improve that and will be able to give you more exact dispatch date upon confirmation of your order.
If you have an event/competition in your near future and want to check what we have in stock please feel free to contact us directly.
WHAT'S THE TURN ROUND TIME FOR OTHER PRODUCTS?
Most items are kept in stock and will be posted out 5-9 business days after your order is processed.
Merch: All classic items (Black & Orange) are kept in stock, everything else is made to order and will be with you in 10-15 business days.
We ship worldwide from Calgary Canada.
We are based in Sundance in the SE.
You can now schedule a convenient time to curbside collect your order.
Simply go to the cart and click on ORGANIZE COLLECTION and schedule a date & time that suits.
Please read all info in our FAQs about delivery and turn round times.
If after your order there any issues or delays we will convey them openly and honestly and offer the opportunity for a full refund.
If you've bought the wrong size sleeves etc, we offer FREE return shipping.
Items need to be
* returned in the condition sent out
* with all original item packaging
For free shipping simply email us at firstname.lastname@example.org and we will pass that info on.
BELT REFUND POLICY:
Resolute brand belts or plain (uncustomized) belts can be refunded and exchanged without issue.
As for customized belts:
If you change your mind or want a refund you have the opportunity to do that until the confirmation of your customization design is approved by you.
Once you have approved your design, a refund will depend if it's gone to print. If we've made it to your unique customization then we cannot offer a refund.
If the belt arrived and is damaged, we will ask for photos for verification and if it is damaged in transit, photos of the packaging. We will get you to ship it back to us for us to inspect. After its arrived a refund will be processed.
HOW LONG DOES THE REFUND TAKE?
Shopify advise that generally a refund can take up to 10 business days.
Average time taking 1-5 days - this depends on what bank your with and what country you're based.
One thing that they also highlighted is sometimes money if quickly refunded due to a mistake etc - funds may never leave your account.
Always double check the money was taken from your account first.