FAQs

  • IPF Status

    Currently none of our items are IPF approved.
    We are now on the Featured Equipment List for UPSA.
    Our items conform to various federation rules and guidelines, please reach out if you need further information on this.

  • General Turnaround Times

    Please note that your shipping preference does not reflect total delivery time.

    Most items are kept in stock and will be fulfilled & posted out 4-6 business days after your order has processed.
    Merch: Most items are made to order and will be with you in 5-10 business days.

  • General Returns

    We offer a 14 day return policy.
    Shipping charges are not refundable that would be your cost, unless it is proved to be the error of us.

    For refunds or exchanges items need to be:

    • Returned in the original condition sent out
    • With all original item packaging 

    The general shipping policy for exchanges is you return the item at your cost. We will return the replacement item at our cost.

  • Refunds

    Please ensure items are returned and meet the requirement of our policy.
    Shopify advise that generally a refund can take up to 10 business days.
    Average time taking 1-5 days - this depends on what bank your with and what country you're based.
    One thing that they also highlighted is sometimes money if quickly refunded due to a mistake etc - funds may never leave your account.
    Always double check the money was taken from your account first.

  • Shipping

    We ship worldwide from Calgary Canada.
    Please note that your shipping preference does not reflect total delivery time.

    We use Canada Post for most regular sized items. Automated tracking emails is sent as soon as your order is fullfilled.

    Please note that uncollected items will be returned if it remains uncollected.
    We cannot offer to repost for free should this occur.

    ALL oversized items (except the Power Pin) is sent out as oversized mail through UPS or FedEX Ground.

  • Pick Up Options

    Curbside Option: Sundance, SE Calgary.
    Simply go to pay at the cart and click on Pick Up as soon as your order is fulfilled you can contact us to collect.
    *Collection times are from 3.30pm weekdays.

    You can now schedule an appointment and come take a look at products!
    We currently have two alternate locations

    Pop-Up Shop:  
    EBS Inglewood, Calgary.

    Warehouse Option: 
    StrongArm Sport Warehouse NE Calgary.

    Schedule an Appointment 

Belts

  • Turnaround Times

    The turn around time for the Easy Order, Sparkle and Clearance belts is just 2 weeks. Average from design to door id judt 9 days!
    BESPOKE BELTS are made to order and take 15-18 weeks.

    SIZING
    Don't worry it's easier than you think! Click here for our sizing charts.

  • Return Policy

    Plain (uncustomized) belts can be refunded and exchanged without issue within 14 days. 

    As for customized belts:
    If you change your mind or want a refund you have the opportunity to do that until the confirmation of your customization design is approved by you.

    Once you have approved your design, a refund will depend if it's gone to print. If we've made it to your unique customization then we cannot offer a refund.


    If the belt arrived and is damaged, we will ask for photos for verification and if it is damaged in transit, photos of the packaging. We will get you to ship it back to us for us to inspect. After its arrived a refund will be processed.

  • Lever Warranty

    Resolute Strength Wear has a 1 year lever warranty.
    This is limited to one lever replacement. After that the warranty is void.

Strength Equipment

  • Strength Equipment Shipping

    We have set up Sezzle payments to help you spread costs of our strength equipment. This allows you to pay for it in 4 interest-free payments over 6 weeks!


    ALL     oversized items (except the Power Pin) is sent out as oversized mail through UPS or FedEX Ground.
    You'll need to contact us your post or zip code and we can get a shipping quote.
    At this time, all strength equipment has to be invoiced seperately due to the oversized shipping. We send you a full invoice with a link to pay directly through the site.

    Items are posted out twice a week Tuesdays & Thursdays.

  • Strength Equipment Warranty

    Here at Resolute Strength Wear we take pride in offering the best quality products to our customers at the best price. We understand that purchasing a product can be a big investment and we want to offer the best service and products possible.

    Resolute Strength Wear warrants to the original user that the strength equipment product will be free in material workmanship or defects for a period as specified below from the date of purchase.
    * Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Negligent or faulty use includes abusive dropping of the equipment on concrete or similar surfaces, and similar acts).

    All Resolute strength equipment has a 1 year warranty.
    Structural weld warranty - 2 years.

    Customer must provide confirmation of a direct purchase through Resolute.
    Any specific issues regarding a product with which a customer is not satisfied will be reviewed on a case-by-case basis.
    Damage in shipping must be reported to us immediately, pictures of the damage and any relevant pictures of the packaging.

T&Cs

  • Verbal abuse Policy

    As a family-run business, we try our best to give you the best products, service and experience possible but sometimes we're human.
    We lead with kindness and expect the same in return.
    We will not tolerate the following:

    • Excessive shouting or swearing
    • Demanding or threatening behavior
    • Harassment, trolling or repeated unnecessary and defamatory comments

  • Uncollected Items

    As we've grown we're serving more and more of you in the USA and internationally.
    Please ensure you pick the right shipping option.
    Uncollected items get returned to sender, so as silly as it sounds please be sure to provide a full up to date address. And if you pick a signed option, that you are able to sign for your order.
    Please note, any items returned to us will need to have shipping costs repaid for.