FAQs

Resolute Strength Wear is a family-run business.
We are an online store owned and operated from Calgary, Alberta, Canada.

GENERAL BELT INFO
Currently our belts are NOT IPBF approved.
They do however conform to various federation rules and guidelines, please reach out if you need further information on this.

HOW LONG DOES A CUSTOM BELT TAKE?
The turn around time for the EASY ORDER and Clearance belts is just 2 weeks. 
BESPOKE BELTS are made to order and take 15-18 weeks.
We are looking to improve that and will be able to give you more exact dispatch date upon confirmation of the completed design process.
If you have an event/competition in your near future and want to check what we have in stock please feel free to contact us directly.

HOW DO I KNOW WHAT SIZE BELT TO BUY?
Don't worry it's easier than you think! Click here for our sizing charts.
Check out our YouTube channel for help.

WHAT'S THE TURN ROUND TIME FOR OTHER PRODUCTS?
Most items are kept in stock and will be posted out 5-9 business days after your order is processed.
Merch: All classic t-shirts and hoodies are kept in stock, everything else is made to order and will be with you in 10-15 business days.

WHAT DO I NEED TO KNOW ABOUT STRENGTH EQUIPMENT?
Thanks for your interest in our ever poplar strength equipment, it is made in Canada and made by an Albertan family-run business.
The bulk of our items (except the Power Pin) is sent out via UPS.
You'll need to email us your post code and we can get a shipping quote to you in 24hrs.
Items are posted out twice a week Tuesdays & Thursdays.

SHIPING INFO:
We ship worldwide from Calgary Canada.

PICK-UP OPTIONS:
Curbside Option: Sundance, SE Calgary.
Simply go to pay at the cart and click on Pick Up as soon as your order is fulfilled you can contact us to collect.
*Collection times are from 3.30pm weekdays

Pop-Up Shop: Coming soon 
Inglewood, Calgary.
You can now schedule an appointment and come take a look at products! Simply go to the "Book a Visit" section of the store.

Warehouse Option: 
StrongArm Sport Warehouse NE Calgary.
You can now schedule an appointment and come take a look at products! Simply go to the "Book a Visit" section of the store.

REFUND INFO:
Please read all info about delivery and turn round times.
If after your order there any issues or delays we will convey them openly and honestly and offer the opportunity for a full refund.

BELT REFUND POLICY:
Resolute brand belts or plain (uncustomized) belts can be refunded and exchanged without issue within 14 days. 

As for customized belts:
If you change your mind or want a refund you have the opportunity to do that until the confirmation of your customization design is approved by you.

Once you have approved your design, a refund will depend if it's gone to print. If we've made it to your unique customization then we cannot offer a refund.

If the belt arrived and is damaged, we will ask for photos for verification and if it is damaged in transit, photos of the packaging. We will get you to ship it back to us for us to inspect. After its arrived a refund will be processed.

GENERAL REFUND POLICY:
We offer a 14 day return policy.
Shipping charges are not refundable that would be your cost, unless it is proved to be the error of us.
However, if you've bought the wrong size sleeves etc, we offer FREE return shipping.
Items need to be:

* returned in the condition sent out

* with all original item packaging 

For a free shipping label simply email us at resolutestrengthwear@gmail.com and we will pass that info on.

HOW LONG DOES THE REFUND TAKE?
Shopify advise that generally a refund can take up to 10 business days.
Average time taking 1-5 days - this depends on what bank your with and what country you're based.
One thing that they also highlighted is sometimes money if quickly refunded due to a mistake etc - funds may never leave your account.
Always double check the money was taken from your account first.

VERBAL ABUSE POLICY
As a family-run business, we try our best to give you the best products, service and experience possible but sometimes we're human.
We lead with kindness and expect the same in return.
We will not tolerate the following:
Excessive shouting or swearing
Demanding or threatening behavior
Harassment, trolling or repeated unnecessary and defamatory comments